Frequently Asked Questions

Is my candle jar reusable?

Always! Once you have finished burning your candle, we encourage you to recycle or reuse the jar – they make really pretty storage or spice containers. After the wax has completely melted, simply wash the jar with warm soapy water and it's ready to use.

Who do I contact for help or questions?

If this page does not answer your questions, our friendly customer service team will be happy to help you out with any other questions or concerns you might have.  Please email info@purerscents.ca or reach us via our Contact Us page.

Do you test on animals and are your products vegan ? 

Never! All ingredients used are Vegan and Cruelty FREE.

Do you use any paraffin was in your candles ? 

Absolutely not! We use only 100% natural soy wax with no nasty additives.

Are your wicks free of harmful chemicals ? 

Our cotton wicks are made of woven cotton threads and coated with natural soy wax. They contain NO LEAD, ZINC or other metals.

Our wood wicks create a soft crackling sound when burning for added ambiance. We use only FSC wood wicks sourced from sustainable timber mills in North America.

Why soy wax ?

Traditionally, candles were made with paraffin wax, an end-product of petroleum, which contains up to 11 carcinogenic compounds. No thanks!

We wanted our candles to be better for the environment, the home, the family and even better performing, so we use premium 100% natural soy wax that is specifically formulated for candles. Derived from soybean oil, it is vegan & kosher certified, containing no additives and no paraffin. Here are some of the benefits:

· Longer Burning
A lower melting point means it burns up to 50% longer than paraffin wax candles.

· Non-Toxic
Soy wax is clean burning and releases no known carcinogens when it is burnt.

· Better Fragrance
The lower melting temperature creates a healthier ‘wax pool’ around the wick, allowing the fragrance oils to more easily vaporise and release more aroma. 

· Renewable Resource
Soybeans are environmentally friendly, sustainable and a renewable resource.

· Quick Clean
Easy to get out of fabrics or table cloths as it is biodegradable – simply wipe and it’s gone.

· Clean Burning
Soy burns clean which means minimal soot is released.

What type of fragrance oils do you use ? 

All our MADE NATURL products are made to the highest quality and safety standards and we only use 100% Phthalate &  Paraben FREE fragrance oils that are also vegan & kosher certified.

How long will it take for me to receive my order ? 

All orders are dispatched from Vaughan, Ontario, via Canada Post. We always provide tracking numbers with dispatch confirmation for your peace of mind.

 

Note: All orders require up to 3 business days processing time.

Do you offer free shipping ? 

FREE shipping is offered to all orders over $49.99.